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Refund Policy
Last updated: 9 November 2026
This policy covers anything you buy on hellocornwall.co.uk from Hello Cornwall Ltd. If something isn’t right, email info@hellocornwall.co.uk with your order number and we’ll sort it out.
Business listings
Your listing goes live as soon as you pay. If you’re not happy with it, tell us within 14 days of paying and we’ll give you a full refund and take the listing down. After 14 days we don’t give refunds for the time left, but we’re always happy to update your listing for free.
Top of category placements
You can cancel or move your week up to 48 hours before it starts for a full refund. Once your week has started we can’t refund it.
Social media takeovers
You can cancel or move your date up to 48 hours before your takeover for a full refund. Once your takeover has started we can’t refund it. If we can’t run your takeover on the day for a reason on our side, we’ll move it to a date that suits you or give you a full refund.
The Cornish Marketplace
Products on the Cornish Marketplace are made and sent by independent Cornish sellers. If an item arrives damaged or faulty, or isn’t what was described, contact us within 14 days of delivery and we’ll arrange a replacement or refund with the seller. If you simply change your mind, you can cancel within 14 days of delivery and return the item unused. Personalised items and food can’t be returned unless they are faulty.
Christmas hampers
Hampers shown on Hello Cornwall are sold through cornishcreamteas.com, and their delivery and refund policy applies to those orders.
How refunds are paid
Refunds go back to the card or payment method you used, usually within 5 to 10 working days of us agreeing the refund.
Your legal rights
Nothing in this policy affects your rights under UK consumer law.
Contact us
Hello Cornwall Ltd, St Denys House, East Hill, St Austell, Cornwall PL25 4TR. Email info@hellocornwall.co.uk.